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HUB International New England LLc
Manchester, NH, United States (on-site)
16 hours ago
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HUB International New England LLc
Manchester, New Hampshire, United States (on-site)
16 hours ago


About HUB

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 15,000 professionals in 500 offices across North America.

We currently have an opportunity for a Senior Benefit Technology Analyst based in our Manchester, NH office.  The selected candidate will be responsible for helping HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solutions. The Senior Analyst is not only responsible for the successful implementation of the enrollment platform but is the subject matter expert (SME) for all levels of the day-to-day role.  Candidate is a resource for the team and at times may need to act as a liaison between teams/partners.

The ideal candidate must have excellent organizational skills, take a proactive initiative to ensure client and team success and an ability to effectively work across matrix partners.

Specific Responsibilities

  • Configure system as needed and work within the team to meet client deliverables; including, but not limited to:

    • Configuring system as needed based on client provided requirements.

    • Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression, and acceptance test plans.

    • Establish electronic data interchange (EDI) files when appropriate.

  • Maintain thorough understanding of all internal systems to respond to general and specialized client requests.

  • Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.

  • Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)

  • Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.

  • Facilitate site training to clients and HUB Account Team.

  • Build and maintain Electronic Data Interchange (EDI) files as deemed appropriate, to meet business objectives.

  • Ability to manage multiple projects concurrently.

  • Ability to identify, report and track issues and/or enhancements required to meet current industry standard business rules and functionality.

  • Creating and maintaining procedures for the team

  • Serves as a technical resource and triage point to the team.

  • Serves as a mentor and escalation point.

  • Assesses the effectiveness of team process, recommends, and implements improvements as necessary across the team.


  • A Bachelor’s Degree or equivalent combination of education and experience.

  • Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.

  • Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).

  • Must be able to quickly sort through complex subject material.

  • Strong analytical skill-set and ability to effectively use data for strategy.

  • High level of productivity, reliability, responsibility, attendance, dependability, organization and accuracy/thoroughness.

  • Ability to take initiative to meet challenges with resourcefulness and new innovative approaches while maintaining a high level of quality.

  • Must possess a passion for teamwork, client service and reaching business results through problem solving.

  • Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus.

Job Information

  • Job ID: 67913526
  • Workplace Type: On-Site
  • Location:
    Manchester, New Hampshire, United States
  • Company Name For Job: HUB International New England LLc
  • Position Title: Senior Benefit Technology Analyst
  • Job Function: Account Representatives
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Min Experience: 2-3 Years
  • Required Travel: None
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